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How To Get Support

All support tickets are handled by our staff members via Discord.

Don't have discord? Click here to visit their website and create an account for free.

Start by joining the JailMC Discord

You can join our discord by clicking here to you can invite code "JailMC".

If you are clicking the link, we recommend right clicking and opening in a new tab so you keep the guide open!

Once you have joined into Discord. First you have to verify yourself

You can do this by going into the #welcome channel and clicking "verify".

Make sure you have read the Discord rules before continuing.

Start by joining the JailMC Discord

You can join our discord by clicking here to you can invite code "JailMC".

If you are clicking the link, we recommend right clicking and opening in a new tab so you keep the guide open!

To select an option, simply click the category most relevant to your support ticket. For example: if you would like to appeal a punishment, you would click "Appeal". An explaination of all categories can be found below:

Billing and Payments (Billing)

If your purchased items have not come through, You can select option 1 for billing support. Keep in mind that it can take up to 15 minutes for purchases to process. If you have any problem with purchased items or store related problems this opeion is for you.

Billing and Payments (Billing)

If your purchased items have not come through, You can select option 1 for billing support. Keep in mind that it can take up to 15 minutes for purchases to process. If you have any problem with purchased items or store related problems this opeion is for you.

Billing and Payments (Billing)

If your purchased items have not come through, You can select option 1 for billing support. Keep in mind that it can take up to 15 minutes for purchases to process. If you have any problem with purchased items or store related problems this opeion is for you.

About Us

JailMC is a community-focused Minecraft server featuring prisons with loads of custom features making the experince one of a kind.

Join today using play.jailmc.com

Useful Links

Discord

Twitter

Store

Support

If you need help you can head over to our Discord server. Visit the #ticket channel to create a ticket and our active staff team will assist you!

Click here to join our discord

2021 © JailMC - All Rights Reserved. Owned by Moonsworth LLC.

Not affliated with Minecraft © Mojang AB 2009-2021.